Funds Withdrawals

Clients who have validated their Trading Account by uploading their supporting documents
(Proof of Identity & Proof of Residency) are eligible to withdraw funds.

In order to validate their Account, clients should log in to the secure Members Area, and upload their supporting documents there
(Proof of Identity & Proof of Residency).
Once their Account has been validated, they will be able to withdraw funds from their Trading Account.

  • 1

    Log into the
    Members Area

  • 2

    Go to
    'Withdrawals'

  • 3

    Enter the amount you wish
    and Submit the request

Payment methods

In order to protect all parties against fraud and comply with Laws & Regulations in Belize and the EU, GeneTrade will only process withdrawal/refunds back to the source of the original deposit according to the below Withdrawal Policy

Credit/Debit card

Withdrawal requests submitted, regardless of chosen withdrawal method, will be processed back to source up to the amount deposited via this method.

E-wallet

E-wallet refunds/withdrawals will be processed once all Credit/Debit card deposits have been completely refunded.

Other Methods

All other methods such as bank wire withdrawals shall be used once deposits made with the above two methods have been completely exhausted

Withdrawal Policy

In order to protect all parties against fraud and comply with Laws & Regulations worldwide,
GeneTrade will only process withdrawal/refunds back to the source of the original deposit according to the below Withdrawal Policy:

Credit/Debit card withdrawals. Withdrawal requests submitted, regardless of chosen withdrawal method, will be processed back to source up to the amount deposited via this method.
E-wallet withdrawals. E-wallet refunds/withdrawals will be processed once all Credit/Debit card deposits have been completely refunded.
Other Methods. All other methods such as bank wire withdrawals shall be used once deposits made with the above two methods have been completely exhausted.

We aim to complete all withdrawal requests within 24 working hours, however the deduction of funds from the clients’ Trading Account, will be reflected immediately as a pending withdrawal, once a withdrawal request is submitted.

Furthermore, all credits added to the Clients Account till date will immediately be removed upon any Withdrawal Request.

FeedBack

We'd love to hear your feedback!